**** Return & Refund Policy

Return Window

******** offers returns for eligible items purchased within 30 days from the date of delivery. To qualify for a return, all non-perishable goods must be in their original, resalable condition, unused and unopened, with all tags attached and packaging intact. Perishable items, including fresh produce, meat, poultry, seafood, dairy products, prepared meals, and baked goods, can only be returned if they are visibly spoiled upon delivery, damaged beyond consumption, or past their expiration date.

Items Not Eligible for Return:

• Items sold as "final sale," clearly indicated as such during checkout
• Perishable food items that have been opened, used, or consumed (unless spoilage was caused by our shipping or handling error)
• Consumable goods like snacks, beverages, pantry staples, personal care products, and household items that show signs of use
• Undergarments, swimwear, and intimate apparel
• Digital goods, e-gift certificates, and physical gift cards
• Products with damage resulting from customer misuse, improper storage, or failure to follow handling instructions
• Items submitted for return beyond the 30-day period without prior written authorization from **** customer support

How to Initiate a Return

1. Contact our customer support team at support@****.com with your full order number, the specific items you wish to return, and a brief explanation for the return. For perishable returns related to spoilage or damage, please include clear photographs of the items and their packaging in your initial email.
2. Our support team will assess your return request and provide you with a valid Return Merchandise Authorization (RMA) number within one business day, along with instructions for return shipping if applicable.
3. Carefully package the returned item(s) to prevent damage during transit, and clearly write the RMA number on the exterior of the shipping package. Avoid marking directly on the original product packaging.
4. Ship the package to the return address specified in your RMA confirmation email using a trackable shipping service.

Returns without a valid, active RMA number may be rejected or experience significant delays in processing. **** is not liable for lost or stolen packages sent without proper authorization.

Refund Processing

Approved refunds for non-perishable items are initiated within 3–5 business days of our receipt and inspection of the returned item. Refunds for perishable items, provided they meet the eligibility criteria and valid photo evidence is submitted upfront, are processed within 1–2 business days of approval. Please allow an additional 5–10 business days for the refund to reflect on your bank or card statement, as processing times vary by financial institution. Original shipping fees are not refundable unless the return is due to an error on our part (e.g., sending an incorrect or damaged item). All refunds are issued directly to the original payment method used at checkout; store credit can only be requested at the time of return.

Damaged or Incorrect Items

If your order arrives damaged, contains incorrect items, or includes perishable goods that are spoiled, please contact us within 7 days of delivery (or within 48 hours for perishable goods) with photographs of the issue, your order number, and details of the problem. We will arrange for a replacement or a full refund, covering all return shipping costs at no additional charge to you.

For spoiled perishable items, please dispose of the goods if they pose a health risk and retain evidence of the spoilage, including photos of the items and their packaging, to submit with your claim.

Return Shipping Costs

Customers are responsible for standard return shipping fees for non-perishable returns unless the item is defective, damaged during shipping, or the issue stems from an error by ****. A prepaid return shipping label is available for a $7.95 credit toward your refund for standard non-perishable returns. For all returns caused by **** errors (including incorrect items, shipping damage, or spoiled perishables upon arrival), we cover 100% of return shipping costs without any deductions from your refund.